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Lost or Stolen Cards

If you have had an Access 2 card in the past, but it is either stolen or lost, you are a Replacement Card applicant. All lost or stolen cards will be remotely deactivated, even if they have not expired yet, and cannot be reactivated. Replacement cards must be purchased, and will be valid for another 3 or 5 years.

To purchase a Replacement Card, you have 2 options – paying online or paying via cheque or money order. Paying online is highly recommended – as you will receive your card much faster.

If Paying Online (Credit Card, Visa Debit, PayPal)

Paying online is the easiest and fastest way to purchase a Replacement Card. If paying online, you do not need to send in any paperwork. Please note: this is only if you pay online.


  • Click the “Pay Online” button and be sure to follow the steps for a “Replacement” Card – not “New” or “Renewal”.
  • Select the type of card you want (3-year or 5-year), and enter the number of cardholders (only one card permitted per applicant) and follow the checkout process.
  • When purchasing an Access 2 Card online, the purchaser’s information will be automatically input under the Access 2 cardholder’s information on the next page. If the purchaser and Access 2 cardholder are different, please manually delete and input the cardholder’s name on the next page.
  • Once you receive your confirmation code (at the end of the process), you are finished. Your card will be delivered within 4 weeks.

If Paying With a Cheque or Money Order

If you are not paying online, you must fill out sections B and D of the application form and submit them by mail with a cheque or money order. For a Replacement Card, you do not have to submit Section C (health care professional authorization).


  • Click the Application Form button to download the application form.
  • Complete “Section B – Applicant Information” (ensuring to check off the “Lost Card” box).
  • Complete “Section D – Administration Fee Payment”.
  • Submit your application and payment together by mail. Please see the application form for the mailing address.
  • Include a self-addressed, stamped return envelope (for delivery of your replacement card).